Refund policy
🔁 Return & Refund Policy
Thank you for shopping with CutWGold!
All of our items are made to order, so we do not accept returns or exchanges unless your item arrives damaged or defective.
📦 Damaged or Defective Items
If your item arrives damaged or there’s an issue with the quality:
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Contact us within 7 days of delivery.
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Include your order number and clear photos of the item.
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We’ll review the issue and send a replacement or issue a refund if approved.
❗ Non-Returnable Items
Due to the custom nature of our products, we do not offer returns for:
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Incorrect sizes ordered
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Change of mind
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Late shipments due to carrier delays
Please double-check your order details before placing it.
📩 Contact Us
If there’s a problem with your order, don’t stress — reach out at yantee@cutwgold.com and we’ll make it right.